Chains for pendants

Post your customer service details here.

1. GENERAL CONDITIONS

Our accessories are designed to highlight your style with high-quality materials. Each piece is carefully inspected before shipping. By making a purchase, the customer agrees to the terms and conditions set forth in this section.

2. WARRANTY

• All our products feature
  with a 30-day warranty from the date of purchase.
• The warranty covers defects in
  manufacturing (such as damaged closures, loose parts, or defects in the color plating).
• It does not cover damage caused by use
  improper, exposure to water, perfumes, humidity or blows.
• To validate the warranty, you must
  You must submit photographs of the defective product.

3. CHANGE

• It will be replaced with the same part.
  In the event that it is not available, a credit of the same value will be granted to be used with
  maximum term of one month

4. PROCESS OF REQUESTING A GUARANTEE

• Write to our customer service email address.
  To the customer: hello@mimibyjuli.com or to our WhatsApp 7867885854 indicating the reason.
• Attach photos of the product
• Our team will evaluate the case and you
  will contact you within a maximum of 3 business days with the instructions.

5. SHIPPING

• We will send the customer a shipping label for the return of the defective product.
• If the customer is not satisfied with the warranty product, the customer assumes the cost of the next shipment.

6. MONEY REFUND

• We do not offer refunds under any circumstances.
• If the customer is not satisfied with the product, we will give them store credit for a period of 30 days.