Frequently Asked Questions

🛍 ORDERS

1. How do I place an order?

Simply add your favorite products to your cart, fill in your details, and select your payment method. We'll send you an email or message with the confirmation.

2. Can I modify or cancel my order?

Yes, you can do so within the first 12 hours after purchase. Write to us as soon as possible at hello@mimibyjuli.com or via WhatsApp at 7867885854.

3. If you have any questions or special requests regarding your order, please write to us as soon as possible at hello@mimibyjuli.com or via WhatsApp at 7867885854.

🚚 SHIPPING

4. How long will it take for my order to arrive?

Delivery time is 3 to 7 business days depending on your city or state

5. Do you offer free shipping?

Yes, throughout the United States, including Puerto Rico, on purchases over $25. If your order does not qualify, there is a flat fee of $5; the cost will be shown at checkout.

6. Can I track my order?

Sure, once we ship your package, you'll receive an email or message with your tracking number.

💍 PRODUCTS

7. What materials are the accessories made of?

We use select materials such as stainless steel, rhodium, 24k bronze; we do not carry regular costume jewelry, all our products are gold plated.

8. Can the accessories get wet?

We do not recommend exposing them to water, perfumes, or creams to maintain their shine for longer.

9. In case the above occurs, please wash it immediately with natural water and dry it very well to maintain its shine.

🔄 CHANGES

10. Do you accept exchanges? Yes, our exchanges and warranties section has all the step-by-step instructions on how to proceed.

💳 PAYMENTS

11. What payment methods do you accept?

We accept card payments, bank transfers, and other methods available on the web (such as PayPal or Shopify, among others).